Shipping policy

Jumbodealglobal.com is committed to deliver your order with good quality packaging within given time frame. An estimated delivery time might be displayed on the Order Summary page. On placing your order, after order confirmation by seller, you will receive an email containing a summary of the order and also the estimated delivery time to your location.  Delivery of our services will be confirmed on your email ID as specified during registration. The courier company may contact you at the telephone number provided by you at the time of order to arrange delivery. If the item is not delivered because you were not available at the time of delivery, then redelivery charges may be applicable and payable by you.

The delivery time will depend primarily on two factors: item availability and shipping service.

Item Availability:- Unless otherwise noted, all items available for purchase on the website are in stock. Items that are backordered contain a note indicating this fact as well as the expected delivery time frame.

Shipping Service:- During checkout, we might show you a list of available shipping services and their corresponding prices and timeframes. Note some items carry a special delivery timeframe that may differ from that of other items from the same region -- these items are clearly labeled with the special timeframe on the product detail page (as well as in checkout).

If we determine that we will not be able to deliver an order within the promised time-frame, we will immediately contact you via email.

Domestic Shipping (within Singapore)

All completed and paid orders are shipped fast. All items are shipped on a strict timely manner. We understand the importance of delivering products to our customers on time and that's our priority.

Tracking:-

Customers are provided with a tracking for the shipping carrier for the respective delivery. We also update your order with the tracking information. Please note that some orders using cheap shipping option will not have tracking numbers.

Shipping Rates:-

The rate charged for the shipping of your order is based on the weight of your products, and/or size of your product and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to. In case of free shipping promotion, shipping charges are not shown to customers.

Back Orders:-

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment. You always have the option to cancel and claim full refund for the backordered item.



International Shipping

Please check with the Customs bureau in the destination country if you are unsure about any commodity-specific import regulations or restrictions that might affect your shipment. A few of the country-specific import restrictions known to affect items sold at jumbodealglobal.com include, but are not limited to: (a) all jewelry items being shipped to France (for France, only the Standard service can be used for jewelry items); (b) all items being shipped to Australia or New Zealand that contain natural fibers (including bamboo, coconut, straw, and cane), potpourri, or animal parts (including hide, bone, and horn). Jumbodealglobal.com cannot be held responsible for any items quarantined, destroyed or otherwise not delivered as a result of an import restriction in any country other than the Singapore/USA.

Orders being shipped to addresses outside of Singapore may require the recipient to pay duties upon delivery, depending on the shipping service that has been selected. During the checkout process, customers might be shown the available shipping services for their country for the specific item(s) being ordered. Each service option will clearly indicate if duty and tax will be due at the time of delivery, or if it will be pre-collected by us at the time of purchase -- in which case no further payment will be due for duty or tax once the order has been submitted. For gifts and for orders being sent to a country other than your country of residence, we strongly recommend that you select a shipping service with all duty and tax paid in advance to prevent any delays in delivery or inconvenience to the recipient.

Customers outside the Singapore/United States who select a shipping service with duty and tax due at the time of delivery are encouraged to contact their local courier or customs bureau to inquire about possible import taxes and fees. We cannot be held responsible for import charges imposed by the courier and/or the local government on orders delivered to countries other than the Singapore/United States. Please note that while we will declare orders containing a gift message as "Gifts" on the Customs declaration, we cannot honor any requests to alter the declared value for an order.

Shipping to PO Box/APO/FPO/DPO Addresses

In many cases we are able to ship to a PO Box. Most orders with Standard shipping can ship to a PO Box, whereas orders with Premium or Priority Premium service typically require a physical address, as those orders will be delivered by UPS, DHL, FedEx or a similar courier. We may alert you during the checkout process if one or more of the items in your order will require a physical address, based on your selection of shipping service.

 In many cases we are able to ship to APO/FPO/DPO addresses. Most orders with Standard shipping can ship to such an address. We may alert you during the checkout process if one or more of the items in your order is not eligible for delivery to the APO/FPO/DPO address provided. Please note that expedited delivery services are not available for APO/FPO/DPO addresses, and that actual delivery time may exceed the timeframe quoted for some overseas destinations.

Refused shipments and undelivered packages

Please note a $40 fee (per package) will be assessed for all refused shipments. In addition, the customer will be responsible for any return shipping charges assessed by the courier. For international   deliveries, the customer will be responsible for any duty/VAT/import charges on refused or unclaimed shipments, in addition to return shipping costs. Shipping costs are not refundable on refused or unclaimed shipments.

Please note a $25 fee (per package) will be assessed for all shipments that are re-routed or returned to jumbodealglobal.com by the carrier. This fee is separate from the re-shipping fee, which is required before packages can be re-shipped.

Note: We assure you that all due precautions are taken so that your package reaches you intact. Each order we receive is generally processed within 2-7 working days, and you may get Delivery in 2-15 business days.  In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners. Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.  Jumbodealglobal.com is not liable for any delay in delivery by the Courier Company / postal authorities and only guarantees to hand over the consignment to the Courier Company or postal authorities generally within 2-7 working days. In most cases, the delivery will happen much before the above deadlines. Delivery of all orders will be to registered address provided by the buyer. Jumbodealglobal.com is in no way responsible for any damage to the order while in transit to the buyer