Jumbodealglobal.com is committed to deliver your order with good
quality packaging within given time frame. An estimated delivery time
might be displayed on the Order Summary page. On placing your order, after order
confirmation by seller, you will receive an email containing a summary of the
order and also the estimated delivery time to your location. Delivery of our services
will be confirmed on your email ID as specified during registration. The
courier company may contact you at the telephone number provided by you at the
time of order to arrange delivery. If the item is not delivered because you
were not available at the time of delivery, then redelivery charges may be
applicable and payable by you.
The delivery time will
depend primarily on two factors: item availability and shipping service.
Item Availability:- Unless otherwise noted, all items available for purchase on the
website are in stock. Items that are backordered contain a note indicating this
fact as well as the expected delivery time frame.
Shipping Service:- During checkout, we might show you a list of available shipping
services and their corresponding prices and timeframes. Note some items carry a
special delivery timeframe that may differ from that of other items from the
same region -- these items are clearly labeled with the special timeframe on
the product detail page (as well as in checkout).
If we determine that
we will not be able to deliver an order within the promised time-frame, we will
immediately contact you via email.
Domestic Shipping (within Singapore)
All completed and paid orders
are shipped fast. All items are shipped on a strict timely manner. We
understand the importance of delivering products to our customers on time and
that's our priority.
Customers are provided with a
tracking for the shipping carrier for the respective delivery. We also update your
order with the tracking information. Please note that some orders using cheap
shipping option will not have tracking numbers.
The rate charged for the
shipping of your order is based on the weight of your products, and/or size of
your product and your location. Before the final checkout page you will be
shown what the cost of shipping will be, and you will have a chance to not
place your order if you decide not to. In case of free shipping promotion,
shipping charges are not shown to customers.
If an item goes on back order
we will ship you the part of your order that is in stock. When the item becomes
available we will ship you the rest of your order. You will not be charged any
additional shipping and handling for the second shipment. You always have the
option to cancel and claim full refund for the backordered item.
with the Customs bureau in the destination country if you are unsure about any
commodity-specific import regulations or restrictions that might affect your
shipment. A few of the country-specific import restrictions known to affect
items sold at jumbodealglobal.com include, but are not limited to: (a) all
jewelry items being shipped to France (for France, only the Standard service
can be used for jewelry items); (b) all items being shipped to Australia or New
Zealand that contain natural fibers (including bamboo, coconut, straw, and
cane), potpourri, or animal parts (including hide, bone, and horn). Jumbodealglobal.com
cannot be held responsible for any items quarantined, destroyed or otherwise
not delivered as a result of an import restriction in any country other than
Orders being shipped to addresses
outside of Singapore may require the recipient to pay duties upon delivery,
depending on the shipping service that has been selected. During the checkout
process, customers might be shown the available shipping services for their
country for the specific item(s) being ordered. Each service option will clearly
indicate if duty and tax will be due at the time of delivery, or if it will be
pre-collected by us at the time of purchase -- in which case no further payment
will be due for duty or tax once the order has been submitted. For gifts and
for orders being sent to a country other than your country of residence, we
strongly recommend that you select a shipping service with all duty and tax
paid in advance to prevent any delays in delivery or inconvenience to the
Customers outside the Singapore/United
States who select a shipping service with duty and tax due at the time of
delivery are encouraged to contact their local courier or customs bureau to
inquire about possible import taxes and fees. We cannot be held responsible for
import charges imposed by the courier and/or the local government on orders
delivered to countries other than the Singapore/United States. Please note that
while we will declare orders containing a gift message as "Gifts" on
the Customs declaration, we cannot honor any requests to alter the declared
value for an order.
Shipping to PO Box/APO/FPO/DPO
cases we are able to ship to a PO Box. Most orders with Standard shipping can
ship to a PO Box, whereas orders with Premium or Priority Premium service
typically require a physical address, as those orders will be delivered by UPS,
DHL, FedEx or a similar courier. We may alert you during the checkout process
if one or more of the items in your order will require a physical address,
based on your selection of shipping service.
many cases we are able to ship to APO/FPO/DPO addresses. Most orders with
Standard shipping can ship to such an address. We may alert you during the
checkout process if one or more of the items in your order is not eligible for
delivery to the APO/FPO/DPO address provided. Please note that expedited
delivery services are not available for APO/FPO/DPO addresses, and that actual
delivery time may exceed the timeframe quoted for some overseas destinations.
Refused shipments and
Please note a $40 fee (per
package) will be assessed for all refused shipments. In addition, the customer
will be responsible for any return shipping charges assessed by the courier.
For international deliveries, the customer will be responsible for
any duty/VAT/import charges on refused or unclaimed shipments, in addition to
return shipping costs. Shipping costs are not refundable on refused or
Please note a $25 fee (per
package) will be assessed for all shipments that are re-routed or returned to jumbodealglobal.com
by the carrier. This fee is separate from the re-shipping fee, which is
required before packages can be re-shipped.
Note: We assure you that
all due precautions are taken so that your package reaches you
intact. Each order we receive is generally processed within 2-7 working
days, and you may get Delivery in 2-15 business days. In few locations,
the delivery may take longer, depending on the accessibility of your location
by our logistics partners. Sometimes, delivery may take longer due to bad
weather, flight delays, political disruptions and other unforeseen
circumstances. In such cases, we will proactively reach out to you. Please
check your emails and SMS regularly for such
updates. Jumbodealglobal.com is not liable for any delay in delivery
by the Courier Company / postal authorities and only guarantees to hand over
the consignment to the Courier Company or postal authorities generally within
2-7 working days. In most cases, the delivery will happen much before the above
deadlines. Delivery of all orders will be to registered address provided by the
buyer. Jumbodealglobal.com is in no way responsible for any damage to the order
while in transit to the buyer