Return and Refund

Jumbodealglobal.com (including Sellers) offers Customers a 3-Day returns policy so raise a return request within 3 days of item delivery.

 

Returns will be accepted under the following reasons:

· Defective/Damaged Product

· Product significantly different from the Product’s Specifications

· Incorrect Quantity

· Wrong item Delivered

· Important Part of item is missing

· Item is not authentic

Note: - If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns and/or refunds, which are:

·         Change of mind

·          If the return request is made outside the specified time frame.

·          Product has been used by Customer 

·         Defective products which are covered under the manufacturer’s warranty. 

·          The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.

·         Products with missing or tampered serial numbers

·         If the product is damaged because of use or the product is not in the same condition in which you had received it.

·         Customer is not willing to co-operate with jumbodealglobal.com or the Seller in resolving the concern

·         Products that may/have been tampered or products with missing serial numbers.

·         Customer has not paid for the item committed to buy

·         Customer has paid more than the indicated amount by payment to the Courier representative in Cash on Delivery payment option

·         Products which are returned without original packaging, freebies or accessories.

·         Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.

·         No refunds or returns on custom orders.

·         No refunds or returns on gift certificates.

·         As a safeguard against potential abuse, we reserve the right to deny a refund to anyone who has made what we determine to be excessive returns.

·         Please note that gift box charges are not refundable.

We (jumbodealglobal.com and associated sellers) will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

The Customer is responsible to inspect all goods received from Seller upon arrival And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.  Customer must report any issues to jumbodealglobal.com via email (care@jumbodealglobal.com) within 3 days of receipt of the product. Jumbodealglobal.com will then checks or notify the Seller of the same within 1 business day. Failure to report condition of product as ‘Physically Damaged’ or ‘Not as described’ etc on arrival within 1day of receipt may result in denial of 3-Day Return policy.

To make things fair for all of us and provide you with the benefits of the 3 days Return Policy, we adhere to below mention points.

· All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.

· We would not be able to accept a product if it shows sign of being broken or tampered with by you.

· We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example: - If a complaint was raised for Wrong item Delivered and the sent item got damaged in the transit or part of item is missing then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

Please Note that: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.

 

How to Return?

If you need to return an item, simply login to your account, visit the orders and return section in My Account menu and click the Return Item(s) button.

 If your return is in any way a result of an error by jumbodealglobal.com or seller, we will provide you refund on all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by jumbodealglobal.com or seller , you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

 

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center. . If Product returned does not satisfy Returns Policy conditions, it will be returned back to the User and no refund will be provided.

 

No refunds will be available after the 3-day returns period has expired.

We'll notify you via e-mail of your refund once we've received and processed the returned item.

On sending a email to care@jumbodealglobal.com, we will indicate if Seller offers Return Pick-up or only Self Return option is applicable for Your order or location. Please verify which option is applicable for your particular order, and order address pin-code, before sending the item.

If Return pickup facility is not available, then you will be requested to Self-Return the item to Return centre with a copy of invoice highlighting items being returned (you can include it within the package being sent). The Return Address shall be included in the invoice received by You.

Self-Return items must reach above address within 10 business days of your request to (via email) to return Your Product under this Policy.

Credit for returned products will be issued within 10 business days of receipt of the returned merchandise using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.

 

Important Notes and Restrictions:

·         Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.

·         No refunds or returns on custom orders.

·         No refunds or returns on gift certificates.

·         As a safeguard against potential abuse, we reserve the right to deny a refund to anyone who has made what we determine to be excessive returns.

·         Please note that gift box charges are not refundable.