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Order cancellation , Returns and Refund policies

ORDER CANCELLATION

Handicraftsglobal.com is an independent online marketplace where independent buyers and sellers transact with each other. Policies instituted to help users resolve genuine claims arising from transactions they have with other users on the site. All cancellations are subject to handicraftsglobal.com website Terms & Conditions listed here. These terms and conditions might not be applicable on certain occasions (such as exclusive sale, season end sale, year-end sale, festival sale etc.) and will be as such indicated on the website. All status communication between handicraftsglobal.com and Users will be on email (email ID used to registered on website) or phone number (user phone number as registered on website).

Cancellation by handicraftsglobal.com and/or seller:

 There may be certain orders that handicraftsglobal.com is unable to accept and must cancel. Seller can, at its sole discretion, refuse or cancel an order for any reason prior to dispatch. Certain situations that may result in an order being cancelled include (this is an indicative list only) the product or quantities ordered by You not being available with the Seller, non-availability of the website service, pricing information inaccuracies or errors, or problems identified by Seller. Seller may also require additional verification or information before accepting any order. Handicraftsglobal.com will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have been charged by website or its Seller, the said amount will be refunded by as per timelines given below. In case of cancellation of order by Seller the Promo Code, Coupon or Voucher used for the said order shall be reactivated based on handicraftsglobal.com’s discretion.



Cancellation by buyer:

User can cancel the order before end of day on which they have placed the order i.e. up to 11:59:59 pm on same day as that of order by sending an email to care@handicraftsglobal.com from User’s registered email address mentioning order number (available on order confirmation email sent to user) and a request for cancellation. In case of user requests for order cancellations beyond this time, handicraftsglobal.com and/or Seller reserves the right to accept or reject requests for order cancellation for any reason whatsoever. Once handicraftsglobal.com accepts the user cancellation, it will inform the Seller of the same within 1 business day. Seller will then refund the purchase amount to you as per timelines given below. Handicraftsglobal.com will not be able to cancel orders that have already been dispatched by Seller. Handicraftsglobal.com has the full right to decide whether an order has been dispatched by Seller or not. You agree not to dispute the decision made by handicraftsglobal.com and accept handicraftsglobal.com’s decision regarding cancellation.



Credit for cancelled products will be issued within 10 business days* of cancelled product using the same form of payment originally used for the order (except where other arrangements have been made, as in the case of gift orders). At this time we are unable to accommodate exchanges.

*These timelines are indicative

Note: - refund method may be vary and handicraftsglobal.com can refund money using any convenient payment options mentioned above 


RETURN AND REFUND POLICY

Handicraftsglobal.com (including Sellers) offers Customers a 3-Day returns policy so raise a return request within 3 days of item delivery.

 

Returns will be accepted under the following reasons:

· Defective/Damaged Product

· Product significantly different from the Product’s Specifications

· Incorrect Quantity

· Wrong item Delivered

· Important Part of item is missing

· Item is not authentic

Note: - If no claim is made within 3 days of delivery, payment will be automatically released to the seller. Once payment has been released, all sales are final and no refunds will be provided.

 

When are returns not possible?

There are certain scenarios where it is difficult for us to support returns and/or refunds, which are:

·         Change of mind

·          If the return request is made outside the specified time frame.

·          Product has been used by Customer 

·         Defective products which are covered under the manufacturer’s warranty. 

·          The product is completely broken and unusable or with scratches or incomplete as per the seller claims from the customer.

·         Products with missing or tampered serial numbers

·         If the product is damaged because of use or the product is not in the same condition in which you had received it.

·         Customer is not willing to co-operate with jumbodeal.in or the Seller in resolving the concern

·         Products that may/have been tampered or products with missing serial numbers.

·         Customer has not paid for the item committed to buy

·         Customer has paid more than the indicated amount by payment to the Courier representative in Cash on Delivery payment option

·         Products which are returned without original packaging, freebies or accessories.

·         Refunds will not be available if the returned products have been damaged or altered in any way before arriving at the Returns Center.

·         No refunds or returns on custom orders.

·         No refunds or returns on gift certificates.

·         As a safeguard against potential abuse, we reserve the right to deny a refund to anyone who has made what we determine to be excessive returns.

·         Please note that gift box charges are not refundable.

We (handicraftsglobal.com and associated sellers) will try our best to replace the product to your satisfaction and if that is not possible because of some operational constraint then we will provide full refund as per the requirement. In all such circumstances, before using the product, please get in touch with our Customer Service Team who will guide you on the process for the same.

The Customer is responsible to inspect all goods received from Seller upon arrival And in case you have received your order with the outer packaging tampered/meddled, then please capture a snap of the same and share with us.  Customer must report any issues to handicraftsglobal.com via email (care@handicraftsglobal.com) within 3 days of receipt of the product. Handicraftsglobal.com will then checks or notify the Seller of the same within 1 business day. Failure to report condition of product as ‘Physically Damaged’ or ‘Not as described’ etc on arrival within 1day of receipt may result in denial of 3-Day Return policy.

To make things fair for all of us and provide you with the benefits of the 3 days Return Policy, we adhere to below mention points.

· All items to be returned must be unused and in their original condition. The original tags, packaging should be intact.

· We would not be able to accept a product if it shows sign of being broken or tampered with by you.

· We expect that while returning the product you will pack the product very safely and securely. We won't be able to entertain any damage/lost in Transit (For example: - If a complaint was raised for Wrong item Delivered and the sent item got damaged in the transit or part of item is missing then we will not be responsible for the damage and eventually may not be in a position of replacement for the original one as well).

Please Note that: We may not be able to exchange products bought during sale or discount. Replacement/exchange is subject to product/ stock availability.

 

How to Return?

If you need to return an item, simply login to your account, visit the orders and return section in My Account menu and click the Return Item(s) button.

 If your return is in any way a result of an error by handicraftsglobal.com or seller, we will provide you refund on all applicable shipping costs paid on the product(s) you are returning.

If the return is not the result of an error by handicraftsglobal.com or seller , you will be responsible for all shipping and gift box costs incurred for the order and any costs associated with returning the item(s). Please send your return using a reliable carrier that offers tracking (such as UPS, FedEx, or Priority Mail). It is strongly recommended that you insure the package, as you will be responsible for ensuring that all items arrive at the returns center in their original condition.

 

IMPORTANT NOTE: Refunds will not be issued if the returned products have been damaged or altered in any way before arriving at the Returns Center. . If Product returned does not satisfy Returns Policy conditions, it will be returned back to the User and no refund will be provided.

 

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