Terms and user Agreement part – 3 (continue of part-2)
You further agree to ensure that the listing description of the item must not be misleading and must describe actual condition of the product. All listed items must be listed in an appropriate category on the Website. All listed items must be kept in stock for successful fulfillment of sales. If the item description does not match the actual condition of the item, you agree to replace the product delivered to the buyer with the correct product and/or refund any amounts that you may have received from the buyer within 10 days of receipt of intimation from us in this regard keeping in view return,refund & cancellation policy. You agree not to list a single product in multiple quantities across various categories on the site. handicraftsglobal.com reserves the right to delete such multiple listings of the same product listed by you in various categories.
handicraftsglobal.com uses third party payment providers to receive payments from buyers on seller's behalf. handicraftsglobal.com is not responsible for delays or erroneous transaction execution or cancellation of orders due to payment issues. handicraftsglobal.com takes utmost care to work with 3rd party payment providers, but does not control their systems, processes, technology and work flows, hence cannot be held responsible for any fault at the end of payment providers. Further, handicraftsglobal.com may not release the payment to sellers until the order has been received by Buyers and they are satisfied with it. handicraftsglobal.com shall only make payments to the sellers almost after a week has expired from the time payment has been received from the buyer to us. The Seller payment is typically net of the service fee charged by handicraftsglobal.com for its services , payment charges if any and after deduction of applicable withholding taxes (if any).
handicraftsglobal.com charges transaction fees to all sellers when their item is successfully sold on the Site, listing fees for classifieds and special listing fees to sellers who use the special listing feature for listing their items.
. We process online payments on behalf of merchants and send the money to seller after deducting our service fees. Merchants do not have to deal with online payments as we take care of it. The sellers need to provide certain banking and accounting information to set-up online bank transfer account. We have a weekly payment cycle.
Taxes: You are responsible for paying all fees associated with the use of the Website and you agree to bear any and all applicable taxes, charges, cesses etc. levied thereon.
Non-payment: handicraftsglobal.com reserves the right to issue a warning, temporarily /indefinitely suspend or terminate your membership of the Website and refuse to provide you with access to all current and future use of the Website in case of non-payment of fees by you to handicraftsglobal.com. handicraftsglobal.com also reserves the right to take legal action in case of non- payment of fees.
Sellers must pay all fees due and payable to handicraftsglobal.com after a successful sale and in the case that a buyer does not complete the transaction, the seller may seek a refund of the relevant transaction fees from handicraftsglobal.com by submitting an online no-sale claim.
Before you list an item for sale through the Site, we request you to review the fees that you will be charged based on our Fees & Credit Policy which we may amend from time to time with immediate effect by posting the changes on the Site.
handicraftsglobal.com may choose to temporarily change the fees for our services for promotional events (for example, free shipping days,special occasion sale) or new services, and such temporary changes are effective in accordance with their terms when we post them on the Site.
Unless otherwise stated, all fees shall be quoted in your country's currency. You must pay all fees payable to handicraftsglobal.com (and any applicable taxes or charges) within 30 days of the date of any invoice to you from handicraftsglobal.com with a valid payment method as set out in our Fees & Credit Policy .
In case of non-payment of fees and/or any applicable taxes and charges by you to handicraftsglobal.com, without prejudice to any other rights and remedies of handicraftsglobal.com under this User Agreement or at law, handicraftsglobal.com without liability reserves the right to:
· issue you with a warning regarding the non-payment in question.
· temporarily or indefinitely suspend, limit or withdraw your access to the Site and/or your membership, if you fail to make the outstanding payment within 7 calendar days of handicraftsglobal.com issuing a warning to you.
· handicraftsglobal.com also reserves the right to take any necessary steps including legal action in case of non-payment of fees by you to handicraftsglobal.com
· invoice you for a fixed late payment fee (as set out in our Fees and Credit Policy from time to time). or
· take any steps handicraftsglobal.com considers necessary including without limitation legal action for recovery of the outstanding fees and/or any applicable taxes and charges.
Handicraftsglobal.com and its suppliers, affiliates and service providers provide the Website and services "as is" and without any Warranty or condition, express, implied or statutory and specifically disclaim any implied Warranties of title, merchantability, fitness for a particular purpose and non-infringement. You expressly agree that your use of the Website is at your own risk.
A 'Dispute' can be defined as a disagreement between a Buyer and a Seller in connection with a transaction on the Website. Disputes arise out of an issue that is raised by either party not being completely satisfied with the resolution of their complaint/issue.
It is important that before a Buyer/Seller raises a dispute, they should attempt to resolve the issue amicably between each other. Please note that whenever a buyer raises a dispute, the seller's payment for that order is put on hold immediately until the issue is resolved
Generally, transactions are conducted smoothly on handicraftsglobal.com. However there may be some cases where both the Buyers and Sellers may face issues. At handicraftsglobal.com, we have a Dispute Resolution process in order to resolve disputes between Buyers and Sellers.
How is a 'dispute' resolved?
Whenever there is a disagreement relating to any transaction, the users can write to firstname.lastname@example.org in order to raise a dispute. Once a dispute is raised by either party, handicraftsglobal.com shall try to mediate and the resolve the matter amicably.
In accordance with Information Technology Act, 2000 and rules made there under, the name and contact details of the Grievance Officer is published herewith:
Email: legal@ handicraftsglobal.com
If any dispute arises between you and handicraftsglobal.com during your use of the Website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of the User Agreement, or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by jumbodeal.in. The place of arbitration shall be Ahmadabad, India. The arbitration proceedings shall be in the English Language and shall be governed by Arbitration & Conciliation Act, 1996.
The User Agreement or the documents they incorporates by reference shall be governed and construed in accordance with the laws of India. Subject to above clause, all disputes arising under this Agreement between you and handicraftsglobal.com shall be subject to the exclusive jurisdiction of courts.